Communication

PC People understands how vital communication is to any business relationship and that is why we strive to keep our customers informed every step of the way and have plenty of ways for customers to contact us if they need to.
Customers can contact us via:

• Our Live Chat service, accessible through the website
• Our phone systems; manned daily from 9-5 and with a messaging system for out of hours support
• Our e-mail systems, the main contact for which is support@pcpeopleuk.com, monitored 24/7
• Our ticketing system which provides up to date information on every support request registered with us

PC People's staff constantly checks these lines of communication, to ensure rapid response times and attention to detail in everything they do.

We know that communication is a two-way street and speaking with our customer base is just as important as them communicating with us. Our support contracts have optional dedicated customer liaisons so that you are always in contact with the same engineer. Our ticketing system also automatically e-mails customers when work is carried out and we keep in contact by phone as well, just to make sure that our clients' needs are cared for always.